Coronavirus Update – 14th May 2020
Following the latest announcement from the Prime Minister and the evolving guidance from the government Herbert Woods remain unable to offer holidays on the Norfolk Broads. This will be for all cruisers, cottages and apartments holidays, including Picnic and Day boats at this time.
For customers with a departure date before 31st May we will be in contact with you directly to outline your transfer options.
We will be updating customers on the status of June holidays as soon as we can. If you have a booking in June please do not contact us before this time, we appreciate your patience and understanding.
We remain grateful to all our customers who have supported us and transferred their bookings to later in 2020 and 2021. We are continuing to carry out plans to make our Marina and services Covid-19 secure and will aim to go above and beyond the guidance given by Government so that when we are able to resume holidays our customers and employees are protected and safe.
We are available online and contactable by phone, to book holidays to take place from 4th July 2020 onwards. In the meantime, we will continue to monitor government guidance and update you through social media and our website.
We welcome the government’s guidance which extends access to outdoor spaces and activities. We believe that the Broads environment is great for promoting our health and wellbeing and we hope to be able to welcome back visitors as soon as safely possible.
The Herbert Woods Team
Coronavirus Update – 17th April 2020
Following the latest announcement from the Government continuing the current social distancing measures we will now be transferring all our holidays commencing between the 1st May and 14th May to a later date. This will be for cruisers, cottages and apartments on our Marina here in Potter Heigham. We will also not be hiring dayboats and picnic boats during this period.
For all parties due to holiday with us between the 1st May and 14th May we will contact you as soon as possible in order to find alternative dates.
For parties due to holiday with us after these dates we will continue to monitor government advice and will contact you if there are any changes.
These are unprecedented times for the Broads and the tourism industry in the UK. Herbert Woods has been offering holidays since 1926 and we are confident we will continue to do what we are best at once this temporary crisis is over. We are very grateful to all our customers who have transferred their bookings to later in 2020 and 2021.
Despite the closure of our boatyard to the public we are currently making plans to ensure that our customers stay safe and healthy in the future.
We are available online and contactable by phone, to book holidays to take place from 4th June 2020 onwards. In the meantime, we will continue to monitor government guidance and update you through social media and our website.
We hope that restrictions on travel are gradually lifted over the coming weeks and months, and we look forward to when you will be able to return to the Norfolk Broads and enjoy the tranquillity and serenity that our waterways offer.
The Herbert Woods Team
Updated: 23rd March 2020
Over the last few weeks, we have been mindful of the impact of the Coronavirus crisis on our customers, staff, their families and our local communities. For the safety of all we can no longer continue to offer holidays on the Broads. The latest government guidance released on 22nd March is now clear that there should be no unnecessary or non-essential travel for holidays.
It is with great sadness that Herbert Woods have decided that the right thing to support the UK in this challenging time is to transfer all our holidays due to be taken from 23rd March 2020 until 30th April 2020 to a later date. This will be for cruisers, cottages and apartments on our Marina here in Potter Heigham. We will also stop hiring dayboats and picnic boats.
For all parties due to holiday with us before the end of April we will contact you as soon as possible in order to find alternative dates.
For parties due to holiday with us in May or June, we will continue to monitor government advice, however if you would like to transfer your dates please wait until the start of April to contact us.
We are available online and contactable by phone, to book holidays to take place from 4th June 2020 onwards. In the meantime we will continue to monitor government guidance and update you through social media and our website.
We are proud that Herbert Woods has been providing holidays since 1926 and we look forward to welcoming you as soon as possible and giving you the opportunity to enjoy your next broads adventure.
Thank you for your understanding through this unprecedented time for our nation and please stay safe.
The Herbert Woods Team
Updated: 18th March 2020
Herbert Woods will continue to welcome holidaymakers to the Norfolk Broads. We are monitoring the government advice regarding non-essential travel on public transport and social distancing.
We value our customers’ health and welfare, and these are the actions we have been taking in light of coronavirus.
We already have excellent hygiene processes in place. Our team of experienced housekeeping staff thoroughly clean all boats, cottages and apartments prior to handover using enhanced cleaning products. They also ensure that all site facilities e.g. shower block, reception areas etc., are cleaned more often …Due to coronavirus for our customers’ protection we have:
· Put processes into place to ensure that you arrive, settle into and depart your accommodation (boats/cottages/apartments) following the government’s guidance on social distancing and hygiene
· Provided increased access to hand sanitisation and hand washing facilities
· Promoted the importance of good hygiene across the Marina
· Increased the regularity of cleaning around the site
· Worked with our cleaning suppliers to ensure that we are using the most appropriate cleaning products for our accommodation and Marina
We have been communicating with our staff to ensure that;
· your arrival and movement to your accommodation is undertaken whilst maintaining safe distances
· they are aware of their responsibilities for good hygiene and handwashing
· they know what actions to take if they are concerned about the health of a customer or colleague
· they are monitoring their own health
Prior to your holiday if you or a family member become unwell due to coronavirus, and are either receiving treatment, been told to, or have chosen to self-isolate please contact us by phone, e-mail or via our website and we will be happy to discuss your options to transfer your holiday.
Should a delay to your holiday be required, we will be operating a free fee transfer policy in order to give you peace of mind that you will still be able to enjoy your holiday on the Broads in the near future.
If you have paid your balance we will transfer your holiday free of charge to an alternative date in 2020 or in 2021.
If you have not yet paid your balance, you will still need to pay your full balance by the original due date. When your balance is due please contact us and we can then transfer your booking to a later date.
If the full balance remains unpaid we are unable to transfer your booking and you will forfeit your deposit as our normal terms and conditions will apply.
Please note that we are not able to offer any refunds in connection with holidays cancelled due to fear, disinclination to travel, self-isolation or infection in connection with Coronavirus. If you need to cancel your holiday under these circumstances, then you should refer to your travel insurance policy.
How you can help us?
We want you to enjoy your upcoming holiday. All we ask is that you follow the guidance that you will see displayed around the Marina and in your welcome pack, on effective hygiene.
· Wash your hands, more often, for 20 seconds
· Use soap and water or a hand sanitiser regularly and when you blow your nose, sneeze, cough, or eat/handle food
Follow government guidance about social distancing and when to self-isolate.
If you have any further questions, please ask one of our staff members.
We look forward to welcoming you soon.
The Herbert Woods Team